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Privacy Policy

Published on November 9, 2025
Updated on November 14, 2025

Privacy Policy

Last Updated: November 10, 2025

Introduction

Welcome to RealCaseHub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at realcasehub.com (the "Platform").

By accessing or using RealCaseHub, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

Information We Collect

1. Personal Information You Provide

When you use RealCaseHub, we may collect the following types of personal information:

Account Information

  • Authentication Data: When you create an account through Google, GitHub, or Microsoft OAuth providers, we collect your name, email address, and profile information provided by these services.
  • User Credentials: Authentication tokens and session data to maintain your logged-in state.

Case Study Submissions

  • Contributor Information: Name, email address, and professional details you provide when submitting case studies.
  • Case Content: Industry selection, case study title, summary, challenge description, solution approach, achieved results, tags, and optional cover images.
  • Media Files: Images and other media files you upload to our cloud storage (Firebase Storage).
  • Call-to-Action Information: Optional URLs linking to your products, services, or additional resources.

Witness Testimonials

  • Witness Details: Name, job title, company name, testimonial content, optional avatar images, and social media URLs.
  • Professional Credentials: Information validating your professional background and industry experience.

Feedback and Communications

  • Contact Information: Name and email address when you submit feedback or contact us.
  • Message Content: The subject and content of your feedback or inquiries.

2. Automatically Collected Information

Usage Data

  • Analytics Information: Page views, case study views, likes, and interaction metrics.
  • Device Information: Browser type, device type, operating system, and IP address.
  • Session Data: Login timestamps, session duration, and activity patterns.

Technical Information

  • Browser Fingerprinting: We use FingerprintJS to generate unique device identifiers for security and fraud prevention purposes.
  • Cookies and Similar Technologies: Session cookies to maintain your authentication state and remember your preferences.
  • Firebase Analytics: Anonymous usage statistics and performance monitoring data.

3. Third-Party Information

We may receive information about you from third-party authentication providers (Google, GitHub, Microsoft) in accordance with their privacy policies and your privacy settings with those services.

How We Use Your Information

We use the collected information for the following purposes:

Platform Functionality

  • Account Management: Creating and maintaining your user account, authenticating your identity, and managing your session.
  • Content Management: Processing, publishing, and managing your case study submissions and witness testimonials.
  • Workspace Features: Providing your personal workspace where you can track submissions, monitor engagement metrics, and manage your content.

Communication

  • Status Updates: Notifying you about the review status of your submissions (pending, approved, or requiring revisions).
  • Platform Updates: Sending important announcements, security alerts, and platform changes.
  • Response to Inquiries: Addressing your feedback, questions, or support requests.

Platform Improvement

  • Analytics and Research: Understanding how users interact with our platform to improve features and user experience.
  • Quality Assurance: Reviewing submissions to ensure quality, authenticity, and compliance with our community standards.
  • Performance Optimization: Monitoring and improving platform performance, security, and reliability.

Security and Fraud Prevention

  • Security Measures: Detecting, preventing, and responding to security incidents, fraud, and malicious activities.
  • Verification: Using device fingerprinting and other technologies to verify user identity and prevent abuse.
  • Compliance: Ensuring compliance with legal obligations and enforcing our Terms of Service.

Community Features

  • Discovery and Search: Enabling other users to discover your published case studies through search and filtering.
  • Engagement Tracking: Recording views and likes to provide engagement metrics and surface popular content.
  • Witness Validation: Facilitating the witness testimonial system to enhance credibility and trust.

How We Share Your Information

Public Information

When you publish a case study on RealCaseHub, the following information becomes publicly accessible:

  • Case study content (title, industry, summary, challenge, solution, results, tags)
  • Your name as the contributor
  • Cover images and associated media
  • Witness testimonials (including witness names, titles, companies, and testimonial content)
  • Engagement metrics (views and likes)
  • Optional call-to-action links

Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform:

  • Firebase (Google Cloud): Cloud infrastructure, database, authentication, and file storage services
  • Vercel: Hosting and content delivery services
  • Authentication Providers: Google, GitHub, and Microsoft for OAuth authentication

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (court orders, subpoenas, search warrants)
  • Government or regulatory requests
  • Protection of our rights, property, or safety, or that of our users or the public
  • Investigation of potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Platform of any such change in ownership or control of your personal information.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Storage and Security

Storage Infrastructure

Your data is stored using Firebase (Google Cloud Platform) infrastructure, which provides:

  • Firestore Database: For storing case studies, user profiles, feedback, and documents
  • Firebase Storage: For secure storage of uploaded images and media files
  • Firebase Authentication: For managing user accounts and sessions

Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption: Data in transit is encrypted using TLS/SSL; data at rest is encrypted on Firebase servers
  • Authentication Security: Iron Session with secure cookies, OAuth 2.0 authentication flows
  • Access Controls: Role-based access controls and secure session management
  • Monitoring: Continuous monitoring for security threats and suspicious activities
  • Regular Updates: Keeping our technology stack updated with the latest security patches

Data Retention

  • Account Data: Retained for as long as your account is active
  • Published Content: Retained indefinitely to maintain platform integrity and value
  • Unpublished Submissions: Retained for up to 90 days after rejection or until you delete them
  • Session Data: Maintained for up to 1 year for authenticated sessions
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely

Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated personal information
  • Data Portability: Request a copy of your data in a structured, commonly used format
  • Objection: Object to certain processing activities
  • Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis

Managing Your Content

Through your workspace, you can:

  • Edit unpublished case study submissions
  • Delete pending submissions before approval
  • Update your profile information
  • Monitor engagement metrics for your published content

Account Deletion

You may request account deletion at any time. Upon deletion:

  • Your account credentials and session data will be permanently deleted
  • Published case studies may remain on the platform (attributed anonymously or removed at your request)
  • Personal information will be removed or anonymized within 30 days

To request account deletion or exercise other rights, please visit our feedback page at https://realcasehub.com/feedback.

Communication Preferences

You can opt out of non-essential communications, but we may still send you:

  • Critical security alerts
  • Important platform changes
  • Responses to your inquiries
  • Legally required notices

Cookies and Tracking Technologies

Cookies We Use

  • Session Cookies: Essential for authentication and maintaining your logged-in state (cookie name: "realcasehub")
  • Analytics Cookies: Firebase Analytics for understanding platform usage
  • Security Cookies: For fraud prevention and security monitoring

Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality, particularly authentication features.

Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals, as there is no industry-wide standard for DNT compliance.

Third-Party Links

Our Platform may contain links to third-party websites, products, or services (e.g., call-to-action URLs in case studies). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

RealCaseHub is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to the transfer of your information to our facilities and service providers globally.

We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by regulatory bodies
  • Service providers' compliance with recognized privacy frameworks

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of personal information we collect
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

To exercise these rights, please visit https://realcasehub.com/feedback.

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Legal Basis for Processing: We process your data based on consent, contractual necessity, legal obligations, and legitimate interests
  • Data Protection Officer: For privacy-related inquiries, please visit https://realcasehub.com/feedback
  • Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes (if you have an account)

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please visit our feedback page:

Feedback and Inquiries: https://realcasehub.com/feedback

We will respond to your inquiry within 30 days of receipt.

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Summary of Key Points

  • Transparency: We collect information you provide (account details, case studies, testimonials, feedback) and usage data
  • Purpose: We use your information to operate the Platform, facilitate witness validation, and improve user experience
  • Sharing: Published case studies are public; we share data with service providers and as required by law
  • Security: We use industry-standard encryption, secure authentication, and Firebase infrastructure
  • Control: You can access, correct, delete, or export your data through your workspace or by contacting us
  • Trust: We do not sell your personal information and maintain strict security measures to protect your data

RealCaseHub — Building trust through transparency, one verified success story at a time.

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For more information about our platform, please visit our About Us page.