Uscreen Boosts Productivity 90% with AI-Powered Unified Knowledge Retrieval

Uscreen

1 Witness

Technology & IT #AI #Knowledge Management #Productivity #Remote Work #Team Collaboration #Efficiency #Sales Enablement #Customer Support #Unified Search

About

Super.work is an AI-powered knowledge retrieval platform that unifies fragmented team knowledge across diverse tools. It delivers accurate, cited responses semantically from documents, threads, tickets, and dashboards. Key features include zero-setup integration, provenance tracking, permission-aware outputs, and real-time syncing. For Uscreen, it integrated with:

HubSpot & Intercom: Customer data
Slack & Asana: Internal communications & tasks
Google Drive & Jira: Documents & issue trackers
GitHub: Code discussions

The Challenge

What went wrong

Uscreen, a rapidly growing remote-first company with over 200 employees, faced severe knowledge fragmentation. Critical information was siloed across HubSpot, Intercom, Asana, Slack, Jira, and GitHub, leading to significant inefficiencies:

Sales reps spent hours on account briefs.
Support agents escalated tickets due to missing context.
Engineers struggled to find incident histories.
Internal Slack queries surged by 40% YoY.
New hire onboarding was protracted.
Repetitive tasks like RFP responses consumed valuable time.

This fragmented landscape hampered velocity, morale, and threatened aggressive 2024 growth targets, necessitating a unified knowledge solution without disrupting the existing tech stack.

Solution Approach

How it was solved

Uscreen implemented Super.work for its zero-setup integration and deep compatibility, acting as a "Perplexity for team knowledge." The platform provided accurate, cited, and permission-aware responses, critical for SOC 2 compliance.

Seamless Integration & Real-time Syncing:
Super.work connected in less than a day, integrating effortlessly with Uscreen's core tools: HubSpot, Intercom, Slack, Asana, Google Drive, Jira, and GitHub. It established real-time syncing without data migration.

Workflow Integration & Feature Utilization:

Chrome Extension & Slack Bot: For contextual, browser-based, and in-channel queries.
Web App: A central hub for advanced workflows like generating digests and orchestration plans with auditable logs.
Unified Retrieval & Semantic Search: Enabled sales to generate comprehensive account briefs in under 5 minutes.
Orchestration for Complex Workflows: Allowed support agents to draft multi-step responses citing policies and prior resolutions, automating escalations.
Engineering Efficiency: Provided structured insights for incident resolution, linking Jira, Asana, GitHub, and Slack data.
Audit-Ready Access: Operations and HR used it for policy changes and onboarding briefs, ensuring permission-enforced views.

Results Achieved

Success Metrics

Within the first month, Uscreen realized significant, measurable impact:

90% Reduction in Internal Queries: Slack volume divided by 10, freeing up 15 hours per team member weekly.
$250,000 Annual Productivity Gains: Derived from:

* 35% decrease in support escalations.
* 9x acceleration in sales prep time (from 45 to under 5 minutes).
* 70% faster engineering triage.

25% Boost in Sales Close Rates: Enabled by faster, more comprehensive sales briefs.
12% Improvement in Customer Retention: Resulting from better, faster support resolutions.
50% Reduction in New Hire Ramp-Up Time: Via self-service onboarding briefs.
Two Major Enterprise Deals Secured: Facilitated by faster, centralized RFP responses.
Seamless Rollout to 200+ Employees: With zero friction and high user satisfaction.

Super.work cemented its role as a vital tool, providing ROI from day one and becoming integral to Uscreen's daily operations and strategic planning.

Verified Testimonials

Real voices from people who witnessed this story firsthand

Jaimie Chapman

👔 Head of Operations

🏢 Uscreen

Before Super.work, our knowledge was scattered across a dozen tools — Slack, HubSpot, Intercom, Jira, Asana, you name it. Every day felt like an Easter egg hunt just to answer basic internal questions, and our teams were losing hours (sometimes entire days) to context-switching.

Within literally one day of connecting Super.work, everything changed. No migration, no training marathons, just instant, accurate, fully-cited answers pulled from everywhere we already worked. Sales prep that used to take 45 minutes now takes under 5. Support escalations dropped 35%. Engineering rollback checklists that once required three Slack threads and two meetings are now generated in seconds with perfect provenance.

The biggest win? Our internal Slack questions plummeted by 90% almost overnight. That’s not just noise reduction — that’s hundreds of hours handed back to a 200-person team every single month.